PR707433 - Variation - 20 Jun 2019

MA000023  PR707433
FAIR WORK COMMISSION

DETERMINATION


Fair Work Act 2009

s.285—Annual wage review

Annual Wage Review 2018–19
(C2019/1)

CONTRACT CALL CENTRES AWARD 2010
[MA000023]

Contract call centre industry

JUSTICE ROSS,PRESIDENT
VICE PRESIDENT HATCHER
DEPUTY PRESIDENT ASBURY
COMMISSIONER HAMPTON
PROFESSOR RICHARDSON
MR GIBBS
MR APTED

SYDNEY,20 JUNE 2019

Annual Wage Review 2018–19.

A. Further to the decision issued by the Expert Panel in the Annual Wage Review
2018–19 on 30 May 2019 [[2019] FWCFB 3500],the above award is varied as follows:

1. By deleting the table appearing in clause 18.1 and inserting the following:

Classification

Rate per week

 

$

Customer Contact Trainee

791.30

Clerical and Administration Officer Level 1

791.30

Customer Contact Officer 1

818.50

Clerical and Administration Officer Level 2

818.50

Customer Contact Officer 2

862.50

Clerical and Administration Officer Level 3

862.50

Principal Customer Contact Specialist

917.40

Customer Contact Team Leader

941.10

Clerical and Administration Officer Level 4

941.10

Principal Customer Contact Leader

1009.00

Clerical and Administration Officer Level 5

1009.00

Contract Call Centre Industry Technical Associate

1090.50

2. By deleting the year “2018”in clause 18.3(b) and inserting “2019”.

B. This determination comes into operation from 1 July 2019. In accordance with s.166(5) of the Fair Work Act 2009 this determination does not take effect until the start of the first full pay period that starts on or after 1 July 2019.

PRESIDENT

Printed by authority of the Commonwealth Government Printer

About this document
(1)
Code:
PR707433
Title:
PR707433 - Variation - 20 Jun 2019
Effective:
20 Jun 2019
Updated:
23 Jun 2019
Related Information
1.0.11.0 SD