Optus Award 2015

Optus Award 2015

This Fair Work Commission consolidated modern award incorporates all amendments up to and including 20 June 2019 (PR707573).

Clause(s) affected by the most recent variation(s):

Schedule D—Minimum Wages

Table of Contents

1. Title

2. Commencement and transitional

3. Definitions and interpretation

4. Coverage

5. Access to the award and the National Employment Standards

6. The National Employment Standards and this award

7. Award flexibility

8. Types of employment

9. Probationary employment

10. Termination of employment

11. Redundancy

12. Ordinary hours of work and rostering

13. Minimum wages

14. Shift work arrangements

15. Overtime and penalty rates

16. Unscheduled customer servicing

17. Breaks

18. Partial exemptions

19. Classifications

20. Payment of wages

21. Allowances

22. Superannuation

23. Annual leave

24. Personal/carer’s leave and compassionate leave

25. Parental leave

26. Community service leave

27. Other leave

28. Family leave

29. Long service leave

30. Public holidays

31. Dispute resolution

32. Accident pay

Schedule A—Award Flexibility

Schedule B—Dispute Resolution

Schedule C—Classifications

Schedule D—Minimum Wages

1. Title

1. Title

2. Commencement and transitional

3. Definitions and interpretation

4. Coverage

5. Access to the award and the National Employment Standards

6. The National Employment Standards and this award

7. Award flexibility

8. Types of employment

9. Probationary employment

10. Termination of employment

11. Redundancy

12. Ordinary hours of work and rostering

13. Minimum wages

14. Shift work arrangements

15. Overtime and penalty rates

16. Unscheduled customer servicing

17. Breaks

18. Partial exemptions

19. Classifications

20. Payment of wages

21. Allowances

22. Superannuation

23. Annual leave

24. Personal/carer’s leave and compassionate leave

25. Parental leave

26. Community service leave

27. Other leave

28. Family leave

29. Long service leave

30. Public holidays

31. Dispute resolution

32. Accident pay

    This award is the Optus Award 2015.

2. Commencement and transitional

2.1 This award commences on 17 July 2015.

2.2 The monetary obligations imposed on employers by this award may be absorbed into overaward payments. Nothing in this award requires Optus to maintain or increase any overaward payment.

3. Definitions and interpretation

3.1 In this award,unless the contrary intention appears:

    Act means the Fair Work Act 2009 (Cth)

    employee means an employee in the classifications listed in Schedule C—Classifications

    NES means the National Employment Standards as contained in sections 59 to 131 of the Fair Work Act 2009 (Cth)

    Optus means Optus Administration Pty Limited

3.2 Where this award refers to a condition of employment provided for in the NES,the NES definition applies.

4. Coverage

4.1 This enterprise award covers:

    (a) Optus;and

    (b) Optus employees engaged in connection with the telecommunications industry in the classifications listed in Schedule C—Classifications to the exclusion of any other modern award. The award does not cover an employee excluded from award coverage by the Act.

5. Access to the award and the National Employment Standards

    Optus must ensure that copies of this award and the NES are available to all employees to whom they apply either on a noticeboard which is conveniently located at or near the workplace or through electronic means,whichever makes them more accessible.

6. The National Employment Standards and this award

    The NES and this award contain the minimum conditions of employment for employees covered by this award.

7. Award flexibility

8. Types of employment

8.1 An employee may be engaged on a full-time,part-time,casual,fixed term or project basis.

8.2 Employees may be directed to,and shall carry out,such duties as are within the limits of the employee’s skill,competence and training.

8.3 Full-time employment

    (a) Full-time employees will be engaged on a monthly basis.

    (b) It is a condition of this award that no full-time employee shall be transferred to less than full-time employment without his/her written consent.

8.4 Part-time employment

    (a) Persons employed on a regular basis,less than 38 hours per week,may be engaged as part-time employees. The number of hours worked by such employees may vary from week to week but only by mutual agreement between the employee and Optus.

    (b) Part-time employees will be entitled to a base hourly rate equivalent to 1/38th of the weekly remuneration and will be entitled to pro rata conditions provided in this award based on the comparable full-time position. Any period of accrued leave or payment in lieu where applicable shall be paid on a pro rata basis.

8.5 Casual employment

    (a) Persons may be engaged as casual employees on an hourly basis.

    (b) A casual employee shall be entitled to a base hourly rate during core hours of 1/38th of the comparable full-time weekly remuneration plus a loading of 25% of the applicable award rate in lieu of leave provisions available to other categories of employees.

8.6 Fixed term or project employment

    Persons may be employed by Optus for a mutually agreed fixed term or project. Such employees (as distinct from casual employees) will be entitled to at least minimum pro rata remuneration and conditions as provided in this award based on the equivalent full-time position and set out in an individual contract of employment. At the conclusion of this period or project the employee will be paid any outstanding entitlements but will not be entitled to any redundancy payment.

9. Probationary employment

    (a) Full-time and part-time employees may be initially engaged on a probationary basis for a maximum of three months for the purpose of determining the employee’s suitability for ongoing employment. The employee must be advised in advance that the employment is probationary and of the duration of the probation.

    (b) A probationary employee is for all purposes of this award a full-time or part-time employee and probationary employment forms part of an employee’s period of continuous service for all purposes of this award.

10. Termination of employment

    (a) In the case of full-time and part-time employees one month’s notice (or payment in lieu of notice) of termination of employment shall be given by the employee or Optus. If an employee fails to give the required notice Optus may withhold from any monies due to the employee on termination under this award or the NES,an amount not exceeding the amount the employee would have been paid under this award in respect of the period of notice required by this clause less any period of notice actually given by the employee.

    (b) When a full-time or part-time employee is over 45 years of age and has two years’service,5 weeks’notice (or payment in lieu of notice) of termination of employment shall be given by Optus.

    (c) In the case of a casual employee one hour’s notice of termination of employment shall be given by the employee or Optus.

    (d) If during an employee’s probationary period either party decides not to continue the employment contract during or at the conclusion of this period,the notice of termination period will be one week or payment in lieu of notice. This reduced notice of termination period can only be exercised by either party during the probationary period or at the conclusion of this period.

    (e) The employment of fixed term or project employees may be terminated by Optus or the employee giving one week’s notice or payment in lieu of notice.

    (f) The periods of notice in this clause shall not apply in the case of dismissal for conduct that justifies instant dismissal including neglect of duty or misconduct.

11. Redundancy

    Any employee whose employment position has become redundant shall receive severance payment of two weeks’remuneration per completed year of service or the scale set out in the NES,whichever is the greater. This payment shall not exceed 40 weeks to any such employee. In addition such employees will be entitled to the full payment of any accrued leave entitlements.

12. Ordinary hours of work and rostering

12.1 Core and non core hours

    All hours of the week will be divided between core hours and non core hours. Core hours will be between 7.00 am and 7.00 pm. All other times shall be non core hours. Any variation to these start and finish times of the core hours on a workplace by workplace basis shall only be by agreement of relevant employees and management but in any case core hours will not be varied from a 12 hour span.

12.2 Ordinary hours of work

    (a) Ordinary hours of work of full-time employees,other than those working roster shifts will be 38 hours per week or 76 hours per fortnight as determined by Optus and will be worked Monday to Friday or as provided for in clause 12.2(b).

    (b) Retail employees,however shall work their ordinary hours between Monday and Saturday.

    (c) The ordinary hours of work for shift work shall average 152 hours per 4 weeks over the shift cycle nominated for each operational group or workplace.

    (d) Except as provided for in Schedule A,clause 12.3 and clause 15.7(a) (12 hour shifts),an employee will not be required to work more than 10 ordinary hours in a day.

12.3 Rostering

    (a) Start and finish arrangements for each employee’s ordinary hours will be initially determined by management to reflect the differing operational requirements within each workplace;these arrangements can be varied by agreement between management and the relevant employee(s) at each worksite.

    (b) In determining variations in start and finishing times Optus shall have regard to the impact such changes may have on employees with family responsibilities.

12.4 Changes to regular rosters or ordinary hours of work

    (a) Optus will consult with employees about a change to their regular roster or ordinary hours of work.

    (b) For the purposes of this clause 12.4 Optus will;

      (i) provide information to affected employees about the change;and

      (ii) invite affected employees to give their views about the impact of the change (including any impact in relation to their family or caring responsibilities) and consider any views that are given by the employees.

    (c) Employees may be represented for the purposes of consultation under this clause 12.4.

13. Minimum wages

13.1 Based on a clearly identified position within the classification structure and on the utilisation of nominated skills,the minimum remuneration,inclusive of an amount in lieu of annual leave loading,for each classification grading will be in accordance with Schedule D.

13.2 A full-time adult employee must be paid a minimum annual salary for their classification as set out in Schedule D.

13.3 Youth rates

    Age

    % of relevant adult salary

    17 or under

    60

    18

    70

    19

    80

    20

    90

   

14. Shift work arrangements

14.1 Rosters

    (a) A shift roster shall be prepared by management at each worksite after consultation with employees giving employees a minimum 7 days’prior notice of the roster.

    (b) Any management initiated roster variation which does not permit 7 days’prior notice shall only occur on the basis of unforeseen circumstances,for example illness or emergency.

    (c) Employees may,within criteria set up by workplace management,exchange shifts with fellow employees subject always to local operational requirements. In such circumstances,only the employee actually doing the work is entitled to any applicable rate. No additional costs shall be paid by Optus for such arrangements.

    (d) Employees may be required,on a rostered basis,to work at least one additional shift each roster period at the applicable overtime rate.

    (e) In determining variations to start and finishing times,Optus shall have regard to the impact such changes may have on employees with family responsibilities.

14.2 Overtime

    Overtime worked in conjunction with rostered shift work shall attract either the non core rate or overtime rate whichever is the larger but not both.

14.3 Public holidays

    Employees whose scheduled day off falls on a public holiday shall be entitled to an additional day’s leave.

15. Overtime and penalty rates

15.1 There shall be three rates of pay:

    (a) a core rate shall apply for all ordinary hours worked within core hours;

    (b) a non core rate shall be paid for all rostered ordinary hours of work any part of which starts or finishes or starts and finishes either side of the core hours. (Such work shall be known as shift work);and

    (c) an overtime rate shall apply for all hours worked in excess of 38 hours per week or 76 hours per fortnight according to the ordinary hours arrangements the employee is working.

15.2 Core rate

15.3 Non core rate—definition

    (a) Afternoon shift means any shift of ordinary hours finishing after 7.00 pm and at or before midnight.

    (b) Night shift means any shift of ordinary hours finishing after midnight and at or before 7.00 am

    (c) Morning shift means any shift of ordinary hours starting after midnight and finishing after 7.00 am

15.4 Monday to Friday loadings

    (a) Employees rostered to work afternoon shift shall be entitled to a loading of 15% of the core rate for each such shift worked.

    (b) Except as provided for in clause 15.4(d),employees rostered to work night shift shall be entitled to a loading of 20% of the core rate for each such shift worked.

    (c) Employees rostered to work morning shift shall be entitled to a loading of 10% of the core rate for each such shift worked.

    (d) Employees rostered to work night shift continuously for a period exceeding four weeks will be entitled to a loading of 30% of the core rate for each such shift worked. This payment will be in substitution for and not in addition to the loading prescribed in clause 15.4(b).

15.5 Saturday,Sunday and public holidays loadings

    (a) All rostered shift work,the major part of which is performed between 11.00 pm Friday and midnight Saturday,shall be entitled to a loading of 50% of the core rate for each such shift worked.

    (b) All rostered shift work,the major part of which is performed between 11.00 pm Saturday or on the night preceding a public holiday and midnight on the Sunday or public holiday,shall be entitled to a loading of 100% of the core rate for each such shift worked.

15.6 Non core overtime

    (a) All time worked by a rostered shiftworker outside or in excess of his/her normal hours;or on a non rostered shift shall be entitled to be paid:

      (i) at the rate of double time on continuous shifts;or

      (ii) at the rate of time and a half for the first 3 hours and double time thereafter on a non rostered shift;or

      (iii) at the rate of double time for all the time worked where that work occurs on a Sunday;or

      (iv) at the rate of double time and a half for all the time worked where that work occurs on a public holiday.

    (b) A minimum payment of 4 hours at overtime rates is payable for work performed on a Saturday,Sunday or public holiday except where such work continues on from the employee’s ordinary hours without a break.

15.7 Exemptions

    (a) 12 hour shifts may be introduced by agreement between Optus and its employees provided that:

      (i) proper workplace health and safety monitoring procedures are introduced;

      (ii) suitable rostering arrangements are made;

      (iii) proper supervision is provided;

      (iv) adequate breaks are provided;and

      (v) a review procedure is available.

    (b) Shift loadings are not payable in respect of overtime,long service leave,personal leave,sick leave,compassionate bereavement leave,community service leave,jury service,special leave,study leave or while on call.

15.8 Overtime—non shiftworkers

    (a) Employees shall be required to work overtime as reasonably required by Optus and shall only be entitled to overtime where such overtime has been directed to be undertaken. Such employee(s) should lodge an application for payment of overtime within 14 days of overtime being worked to ensure the timely payment of overtime.

    (b) Overtime at the rate of time and a half for the first 3 hours and double time thereafter shall be paid for all time directed to be worked in excess of weekly or fortnightly hours according to the ordinary hours arrangement the employee is working.

    (c) For such work done on Saturday the overtime rate is time and one half for the first 3 hours and double time thereafter. For such work done on a Sunday the overtime rate is double time for all time worked. For such work done on a public holiday the overtime rate is two and a half times for all time worked. A minimum payment of 4 hours at overtime rates is payable for work performed on a Saturday,Sunday or public holiday except where such work continues on from the employee’s ordinary hours without a break.

    (d) Time off in lieu of overtime may be available to Optus employees at the request of the employee and with the agreement of the designated workplace manager.

    (e) The time off in lieu shall in all instances equal the period of overtime actually worked and shall be taken within one month of entitlement having regard to the operational requirements of the employee’s workplace.

16. Unscheduled customer servicing

16.1 Employees may be required to be available to respond to unscheduled servicing requirements. Employees on such a roster must respond in the appropriately identified manner to the relevant service request within half an hour of being contacted.

16.2 Employees rostered to be available for such duty will be entitled to a payment of 20% of the hourly rate pursuant to clause 19Classifications and Schedule D.

16.3 Any rostered employee required to report to the worksite,customer’s premises or to access home based work equipment,shall be entitled to be paid the appropriate overtime rate. A minimum period of 3 hours at the applicable overtime rate shall be paid for any unscheduled call out.

17. Breaks

17.1 All employees will be entitled to a minimum of one half hour meal break and other reasonable breaks. The timing and duration of such breaks will be structured by management to meet the operational and occupational health and safety requirements within and between individual worksites.

17.2 Such breaks will not be extended to provide for split shifts.

17.3 No employee will be required to work for more than 5 hours without a meal break. The scheduling of meal breaks for part-time employees,where applicable,shall have regard to their scheduled start and finish times.

17.4 Employees required to work overtime or attend to an unscheduled customer service shall receive at least 10 hours,inclusive of travel,minimum break before resuming normal work. This period shall be reduced if the overtime worked is as a consequence of voluntarily exchanged shifts.

17.5 In times of identified emergency situations,provisions relating to scheduled breaks shall be relaxed until the emergency has been brought into a controlled situation.

18. Partial exemptions

    The award provisions relating to ordinary hours of work,start and finish times,overtime and unscheduled customer servicing shall not apply to employees in specified classifications as set out in Schedule C and Schedule D.

19. Classifications

19.1 Optus employees will be engaged at an appropriate grade level within the classification groups of:

    (a) Engineering and Technical Services;

    (b) Customer Service and General Support;and

    (c) Commission Based Sales.

19.2 Employees will be further classified within each grade according to:

    (a) specific accountabilities of the position;

    (b) the basis of fully utilised core and supplementary skills;and

    (c) performance and opportunity as assessed by management.

19.3 New employees will be engaged at an appropriate level within the structure depending on management’s assessment of their skills and expertise.

20. Payment of wages

    Salaries will be paid by Optus fortnightly (except by agreement with the employee) into a bank account nominated by the employee. Employees engaged in a partially exempt classification in accordance with clause 18Partial exemptions shall be paid monthly.

21. Allowances

21.1 Travelling expenses

    An employee will be reimbursed reasonable expenses (including accommodation,meals and out-of-pocket expenses directly related to their employment) incurred while travelling on Optus business.

21.2 Work,Health and Safety Training

    Where an employee is directed by Optus to attend Work,Health and Safety training (including recertification) Optus will fund the cost of that training with an approved training provider.

21.3 Relocation expenses

    An employee will be reimbursed reasonable expenses (directly related to their employment) incurred where they are directed by Optus to relocate to another State or Territory.

21.4 Higher duties

    An employee,when directed to perform duties in a grade higher than their usual grade for more than two consecutive months,must be paid at least the minimum annual salary of the higher grade set out in Schedule D which would be applicable if such duties were performed on a permanent basis,for the entire period during which the higher duties are performed. This includes circumstances where the initial period of higher duties is less than two consecutive months but is then extended beyond the initial period of higher duties for more than two consecutive months.

22. Superannuation

22.1 Superannuation legislation

    (a) Superannuation legislation,including the Superannuation Guarantee (Administration) Act 1992 (Cth),the Superannuation Guarantee Charge Act 1992 (Cth),the Superannuation Industry (Supervision) Act 1993 (Cth) and the Superannuation (Resolution of Complaints) Act 1993 (Cth),deals with the superannuation rights and obligations of Optus and employees. Under superannuation legislation individual employees generally have the opportunity to choose their own superannuation fund. If an employee does not choose a superannuation fund,any superannuation fund nominated in the award covering the employee applies.

    (b) The rights and obligations in these clauses supplement those in superannuation legislation.

22.2 Optus contributions

    Optus must make such superannuation contributions to a superannuation fund for the benefit of an employee as will avoid Optus being required to pay the superannuation guarantee charge under superannuation legislation with respect to that employee.

22.3 Voluntary employee contributions

    (a) Subject to the governing rules of the relevant superannuation fund,an employee may,in writing,authorise Optus to pay on behalf of the employee a specified amount from the post-taxation wages of the employee into the same superannuation fund as Optus makes the superannuation contributions provided for in clause 22.2.

    (b) An employee may adjust the amount the employee has authorised Optus to pay from the wages of the employee from the first of the month following the giving of three months’written notice to Optus.

    (c) Optus must pay the amount authorised under clauses 22.3(a) or (b) no later than 28 days after the end of the month in which the deduction authorised under clauses 22.3(a) or (b) was made.

22.4 Superannuation fund

    Unless,to comply with superannuation legislation,Optus is required to make the superannuation contributions provided for in clause 22.2 to another superannuation fund that is chosen by the employee,Optus must make the superannuation contributions provided for in clause 22.2 and pay the amount authorised under clauses 22.3(a) or (b) to the Optus Group Superannuation Fund.

23. Annual leave

23.1 Entitlement

    (a) Annual leave is provided for in the NES.

    (b) Part-time and fixed term employees will be entitled to pro rata leave;the pro rata entitlement for part-time employees shall be determined by reference to hours ordinarily worked.

23.2 Seven day shiftworkers

    Employees who have completed one year’s employment of continuous seven day shift work will be entitled to an additional five working days’leave. Employees who have completed less than one year’s such work shall be entitled to a pro rata entitlement to such leave.

23.3 Payment for annual leave

    Shift employees while on annual leave shall receive a loading equal to the average shift loading incurred for that year or a pro rata loading for any employees who have completed less than one year’s such work.

24. Personal/carer’s leave and compassionate leave

    Personal leave and compassionate leave are provided for in the NES.

24.1 Personal/carer’s leave

    (a) Block time and part-time employees will have an entitlement to pro rata paid Personal/carer’s leave.

    (b) As far as is practical,an employee will notify Optus of his/her inability to attend work because of illness or injury at least one hour before the commencement of his/her next scheduled starting time.

    (c) This notice must include the estimated duration of absence.

    (d) If it is not practicable for the employee to give prior notice of absence,the employee must notify Optus by telephone at the first opportunity.

    (e) For payment of sick leave to be authorised the employee must provide evidence that would satisfy a reasonable person that the leave is taken because the employee is not fit for work because of a personal illness,or personal injury affecting the employee where the sick leave extends beyond three consecutive days,or after the third day of sick leave in any year.

24.2 Carer’s leave

    (a) Block time and part-time employees will have an entitlement to pro rata carer’s leave on the same basis.

    (b) As far as is practical,an employee will notify Optus of his/her inability to attend work because of a requirement to provide care to an immediate family member or member of the employee’s household at least one hour before the commencement of his/her next scheduled starting time.

    (c) This notice must include the name of the person requiring care and their relationship to the employee,nature of the illness,injury or unexpected emergency (if known) and the estimated duration of absence.

    (d) If it is not practicable for the employee to give prior notice of absence,the employee must notify Optus by telephone at the first opportunity.

    (e) For payment of carer’s leave to be authorised,the employee must,where required by Optus,provide evidence that the leave taken is to provide care or support to a member and the employee’s immediate family or a member of the employee’s household who requires cover or support because of:

      (i) a personal illness,or personal injury affecting the member;or

      (ii) an unexpected emergency affecting the member.

    (f) For the purposes of this clause immediate family shall include:

      (i) a spouse (including a former spouse,a de facto spouse and a former de facto spouse) of the employee. A de facto spouse means a person of the opposite,or same sex,who lives with the employee as husband,wife or same sex partner,on a bona fide domestic basis although not legally married to the employee;and

      (ii) a child,adult child (including an adopted child,a stepchild or an ex- nuptial child),parent,parent-in-law,grandparent,grandchild,sibling of the employee or of the spouse of the employee.

    (g) An employee may take unpaid carer’s leave in accordance with the NES or by agreement with Optus.

25. Parental leave

    Parental leave is provided for in the NES.

26. Community service leave

    Community service leave is provided for in the NES,provided that employees summoned to attend jury service will continue to receive their salary for the duration of the attendance.

27. Other leave

    Optus will consider applications for paid and unpaid leave for other purposes. Such applications will be considered on their merit and within the context of Optus’operational requirements.

28. Family leave

    Optus will reasonably consider any application for paid and unpaid family leave to enable employees to provide short term assistance to ill members of their immediate family.

29. Long service leave

    Employees’eligibility will be determined according to the relevant legislation of their State of residence.

30. Public holidays

    Public holidays are provided for in the NES.

31. Dispute resolution

    The dispute resolution provision is in Schedule B.

32. Accident pay

32.1 Any Optus employee who as a result of any injury suffered in the course of his or her employment with Optus receives payments under workers’compensation legislation,shall be paid by Optus the difference between the payments received under the workers’compensation legislation and the rate of pay provided for the employee by Optus pursuant to clauses 19Classifications,13Minimum wages and Schedule D.

32.2 Subject to the employee’s adherence to approved return to work plans and/or rehabilitation programmes,such make up pay will be payable for up to 26 weeks in respect of a particular injury.

32.3

Schedule A—Award Flexibility

Optus’preference is to utilise collective rather than individual flexibility arrangements with employees to establish terms and conditions of employment.

A.1 Optus and an employee may agree to make an individual flexibility arrangement to vary the effect of the following terms of this award (Arrangement),provided the Arrangement meets the genuine needs of Optus and the employee and is genuinely agreed to:

    (a) arrangements about when work is performed;

    (b) overtime rates;

    (c) penalty rates;and

    (d) allowances.

A.2 Optus must ensure that the terms of the Arrangement:

    (a) are about permitted matters under section 172 of the Act;

    (b) are not unlawful terms under section 194 of the Act;and

    (c) result in the employee being better off overall than the employee would be if no Arrangement was made.

A.3 Optus must ensure that the Arrangement:

    (a) is in writing;

    (b) includes the name of the employer and Optus;

    (c) is signed by Optus and the employee and,if the employee is under 18 years of age,signed by a parent or guardian of the employee;

    (d) include details of:

      (i) the terms of the award that will be varied by the Arrangement;and

      (ii) how the Arrangement will vary the effect of the terms;and

      (iii) how the employee will be better off overall in relation to the terms and conditions of his or her employment as a result of the Arrangement;and

    (e) state the day on which the Arrangement commences.

A.4 Optus must give the employee a copy of the Arrangement within 14 days after it is agreed to.

A.5 The Arrangement may be terminated by Optus or the employee:

    (a) by giving no more than 28 days written notice to the other party to the Arrangement;or

    (b) if Optus and the employee agree in writing,at any time.

    (c)

Schedule B—Dispute Resolution

B.1 An employee who anticipates or is experiencing a job related problem (including a matter arising under this award,or a dispute in relation to the NES) should in the first instance discuss it with his or her immediate supervisor or manager.

    (a) Managers are required to set aside the time necessary for a fair and frank discussion. Under no circumstances shall a manager react in any way negatively against an employee who has raised a complaint.

    (b) When appropriate,manager should investigate the facts,consider any policies and practices that may be applicable and consult with their Human Resources representative as required. The manager should give the employee a specific response within a reasonable period of time.

B.2 If the problem is not resolved at this level,or if there is some reason why the problem cannot be discussed with the immediate supervisor,the employee may take it to the next level manager or their Human Resources representative.

B.3 Should the above steps fail to resolve the issue Optus acknowledges the employee’s right to raise issues with their union representatives who will then in the first instance seek redress through direct consultation with Optus Human Resource Management.

B.4 If these discussions are unsuccessful the matter can be referred to the Fair Work Commission.

B.5 Optus acknowledges the right of its employees to seek union representation at any stage of this process.

Schedule C—Classifications

C.1 Engineering and Technical Services

Optus Range Ref

Job Groupings

14

Group Leader (Network Management,Service Delivery,Field Operations,Engineering)

Technical Specialist

Other equivalent positions

13

Senior Project Engineer

Other equivalent positions

12

Group Leader (ICM,Power)

Senior Engineer (Network Management,Service Delivery,Field Operations,Engineering)

Team Leader (Network Management,Service Delivery,Field Operations,Engineering)

Service Manager

Other equivalent positions

11

Team Leader (ICM,Power)

Team Leader (Fibre Engineering)

Engineer (Network Management,Service Delivery,Field Operations,Engineering)

Project Engineer

Senior Engineer (Fibre)

Other equivalent positions

10

Team Leader (Wiring/Cabling/Splicing)

Associate Engineer (Network Management,Service Delivery,Field Operations,Engineering)

Engineer (ICM,Power)

Engineer (Fibre)

Other equivalent positions

9

Senior Technician (Wiring/Cabling/Splicing)

Other equivalent positions

8

Graduate (Trainee) Engineer

Technician (Wiring/Cabling/Splicing)

Cellular Installer

Service Technician

Other equivalent position

7

Reserved

6

Cadet Trainee

Other equivalent positions

C.2 Customer Service and General Support

Optus Range Ref

Job Groupings

13

Marketing Executive II

Administration Manager

Systems Support Specialist

Other equivalent positions

12

Facilities Co-ordinator

Systems Administrator

Systems Analyst

Financial Analyst II

Other equivalent positions

11

Marketing Executive I

Team Leader Telemarketing

Team Leader (Customer Service)

Other equivalent positions

10

Team Leader (OCS)

Sales Co-ordinator

Executive Assistant

Team Leader (Switchboard)

Enquiry Centre Supervisor

Financial Analyst I

Team Leader and Billing Production

Systems Co-ordinator

Offices Services Co-ordinator

Other equivalent positions

9

Marketing Assistant

Customer Service Specialist

Telemarketing Specialist

Sales Support Executive

Other equivalent positions

8

Telemarketing Representative

Customer Service Representative

Operator Specialist (OCS)

Retail Sales Associate

Enquiry Centre Officer

Accounts Clerk

Billing Control Clerk

Graduate Trainee

Team Assistant

Other equivalent position

7

Operator (OCS)

Typist

Word Processing Operator

Mail Clerk

Receptionist

Administrative Assistant

Data Entry Operator

Other equivalent positions

6

Clerical Assistant

Cadet Trainee

Catering Assistant

Other equivalent positions

C.3 Commission Based Sales

Optus Range Ref

Job Groupings

13

Reserved

Sales Executive

12

Other equivalent positions

Retail Store Manager

11

Other equivalent positions

10

Reserved

9

Reserved

8

Reserved

7

Reserved

6

Reserved

   

Schedule D—Minimum Wages

[Varied by PR579954,PR592236,PR606459,PR707573]

D.1 A full-time adult employee must be paid a minimum annual salary for their classification as set out in the table below:

D.1.1 Engineering and Technical Services stream

[D.1.1 varied by PR579954,PR592236,PR606459,PR707573 ppc 01Jul19]

Optus Range Ref

Minimum Remuneration

$ per annum

14

74,902
Subject to partial exemption

13

70,206
Subject to partial exemption

12

64,279

11

56,808

10

50,839

9

47,748

8

44,849

7

41,016

6

38,646

D.1.2 Customer Service and General Support

[D.1.2 varied by PR579954,PR592236,PR606459,PR707573 ppc 01Jul19]

Optus Range Ref

Minimum Remuneration

$ per annum

13

70,206
Subject to partial exemption

12

63,136
Subject to partial exemption

11

54,053
Subject to partial exemption

10

50,839

9

47,748

8

44,849

7

41,016

6

38,646

D.1.3 Commissions Based Sales

[D.1.3 varied by PR579954,PR592236,PR606459,PR707573 ppc 01Jul19]

Optus Range Ref

Minimum Remuneration

$ per annum

13

70,206
Subject to partial exemption

12

63,136
Subject to partial exemption

11

54,053
Subject to partial exemption

10

50,839

9

47,748

8

Reserved

7

Reserved

6

Reserved

D.1.4 The minimum rates prescribed for Commission Based Sales roles relate specifically to On Target Earnings (OTE) which includes Target Achievement Incentives. For the purpose of compliance with this award,the minimum remuneration as determined from the annual Optus Sales Plan shall not be less than 50% of the On Target Earnings rate specified above.

About this document
(1)
Code:
MA000133
Title:
Optus Award 2015
Effective:
20 Jun 2019
Updated:
24 Jun 2019
Instrument Type:
Modern Award
(4)
Optus Award 2015
Optus Award 2015
Optus Award 2015
Optus Award 2015
Optus Award 2015
(1)
19 Jan 2017
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