PR716595 - Variation - 12 Feb 2020

MA000023  PR716595 [Note:a correction has been issued to this document]


Fair Work Act 2009

s.156—4 yearly review of modern awards

4 yearly review of modern awards—Annualised Wage Arrangements


Contract call centre industry



Review of annualised salary provisions in modern awards - Contract Call Centres Award 2010.

A. Further to the Full Bench decisions [2019] FWCFB 4368 and [2019] FWCFB 8583 issued by the Fair Work Commission,the above award is varied as follows:

1. By deleting clause 18.5.

2. By renumbering clauses 19 to 31 as clauses 20 to 32.

3. By inserting a new clause 19 as follows:

19 Annualised wage arrangements

19.1 Annualised wage arrangements for higher classifications

(a) The provisions of clause 19 will apply to the following classifications:

    (i) Customer contact stream—Principal Customer Contact Leader;

    (ii) Clerical and administration stream—Clerical and Administration Employee-Level 5;and

    (iii) Contract Call Centre Industry Technical Associate.

19.2 Annualised wage instead of award provisions

(a) An employer may pay a full-time employee an annualised wage in satisfaction,subject to clause 19.2(c),of any or all of the following provisions of the award:

    (i) clause 18—Classifications and minimum wage rates;

    (ii) clause 20—Allowances;

    (iii) clause 22—Payment of wages

    (iv) clause 24—Ordinary hours of work,rostering and penalty rates;

    (v) clause 25—Breaks

    (vi) clause 26—Overtime;

    (vii) clause 27.4—Annual leave loading;and

    (viii) clause 30.4—Payment for time worked on a public holiday.

(b) Where an annualised wage is paid the employer must advise the employee in writing,and keep a record of:

    (i) the annualised wage that is payable;

    (ii) which of the provisions of this award will be satisfied by payment of the annualised wage;

    (iii) the method by which the annualised wage has been calculated,including specification of each separate component of the annualised wage and any overtime or penalty assumptions used in the calculation;and

    (iv) the outer limit number of ordinary hours which would attract the payment of a penalty rate under the award and the outer limit number of overtime hours which the employee may be required to work in a pay period or roster cycle without being entitled to an amount in excess of the annualised wage in accordance with clause 19.2(c).

(c) If in a pay period or roster cycle an employee works any hours in excess of either of the outer limit amounts specified pursuant to clause 19.2(b)(iv),such hours will not be covered by the annualised wage and must separately be paid for in accordance with the applicable provisions of this award.

19.3 Annualised wage not to disadvantage employees

(a) The annualised wage must be no less than the amount the employee would have received under this award for the work performed over the year for which the wage is paid (or if the employment ceases earlier over such lesser period as has been worked).

(b) The employer must each 12 months from the commencement of the annualised wage arrangement or upon the termination of employment of the employee calculate the amount of remuneration that would have been payable to the employee under the provisions of this award over the relevant period and compare it to the amount of the annualised wage actually paid to the employee. Where the latter amount is less than the former amount,the employer shall pay the employee the amount of the shortfall within 14 days.

(c) The employer must keep a record of the starting and finishing times of work,and any unpaid breaks taken,of each employee subject to an annualised wage arrangement for the purpose of undertaking the comparison required by clause 19.3(b). This record must be signed by the employee,or acknowledged as correct in writing (including by electronic means) by the employee,each pay period or roster cycle.

19.4 Base rate of pay for employees on annualised wage arrangements 

For the purposes of the NES,the base rate of pay of an employee receiving an annualised wage under this clause comprises the portion of the annualised wage equivalent to the relevant rate of pay in clause 18—Classifications and minimum wage rates and excludes any incentive-based payments,bonuses,loadings,monetary allowances,overtime and penalties.

4. By deleting the words “annualised salaried”and “annualised salary”wherever they appear in Schedule E—Part-day Public Holidays and inserting “annualised wage arrangement”.

5. By updating the table of contents and cross-references accordingly.

B. This determination comes into operation from 1 March 2020. In accordance with s.165(3) of the Fair Work Act 2009 these items do not take effect until the start of the first full pay period that starts on or after 1 March 2020.


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PR716595 - Variation - 12 Feb 2020
12 Feb 2020
26 Feb 2020
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