PR729296 - Variation - 25 Jun 2021

MA000041  PR729296
FAIR WORK COMMISSION

DETERMINATION


Fair Work Act 2009

s.285—Annual wage review

Annual Wage Review 2020–21
(C2021/1)

TELECOMMUNICATIONS SERVICES AWARD 2020
[MA000041]

Telecommunications services

JUSTICE ROSS,PRESIDENT
VICE PRESIDENT CATANZARITI
DEPUTY PRESIDENT ASBURY
COMMISSIONER HAMPTON
MR FERGUSON
PROFESSOR WOODEN
MS LABINE-ROMAIN

MELBOURNE,25 JUNE 2021

Annual Wage Review 2020–21.

A. Further to the decision issued by the Expert Panel in the Annual Wage Review
2020–21 on 16 June 2021 [[2021] FWCFB 3500],the above award is varied as follows:

1. By deleting the table appearing in clause 15.1(a) and inserting the following:


Employee classification

Minimum weekly rate
(full-time employees)

Minimum hourly rate

 

$

$

Customer Contact Trainee

825.20

21.72

Customer Contact Officer Level 1

853.60

22.46

Customer Contact Officer Level 2

899.50

23.67

Principal Customer Contact Specialist

947.80

24.94

Customer Contact Team Leader

981.50

25.83

Principal Customer Contact Leader

1052.40

27.69

2. By deleting the table appearing in clause 15.1(b) and inserting the following:

Employee classification

Minimum weekly rate
(full-time employees)

Minimum hourly rate

 

$

$

Clerical and Administration Level 1

825.20

21.72

Clerical and Administration Level 2

853.60

22.46

Clerical and Administration Level 3

899.50

23.67

Clerical and Administration Level 4

981.50

25.83

Clerical and Administration Level 5

1052.40

27.69

3. By deleting the table appearing in clause 15.1(c) and inserting the following:

Employee classification

Minimum weekly rate
(full-time employees)

Minimum hourly rate

 

$

$

Telecommunications Trainee

825.20

21.72

Telecommunications Technical Employee

899.50

23.67

Telecommunications Technician

955.10

25.13

Advanced Telecommunications Technician

981.50

25.83

Principal Telecommunications Technician

1052.40

27.69

Telecommunications Associate

1137.20

29.93

4. By deleting the words “1 November 2020”in clause 15.6(b) and inserting “1 July 2021”.

5. By deleting the amount “$17.55”appearing in clause 18.2(a) and inserting “$17.99”.

6. By deleting the table appearing in clause 18.3(b) and inserting the following:


In charge of

$ per week

3–10 employees

39.49

11–20 employees

58.83

more than 20 employees

75.65

7. By deleting the table appearing in clause B.2.1 and inserting the following:

Employee classification

Ordinary hours

Saturday –before 7.00 am or after 1.00 pm &Sunday –all day

Public holidays

 

% of ordinary hourly rate1

 

100%

150%

250%

 

$

$

$

Customer Contact Trainee

21.72

32.58

54.30

Customer Contact Officer Level 1

22.46

33.69

56.15

Customer Contact Officer Level 2

23.67

35.51

59.18

Principal Customer Contact Specialist

24.94

37.41

62.35

Customer Contact Team Leader

25.83

38.75

64.58

Principal Customer Contact Leader

27.69

41.54

69.23

Clerical and Administration Level 1

21.72

32.58

54.30

Clerical and Administration Level 2

22.46

33.69

56.15

Clerical and Administration Level 3

23.67

35.51

59.18

Clerical and Administration Level 4

25.83

38.75

64.58

Clerical and Administration Level 5

27.69

41.54

69.23

Telecommunications Trainee

21.72

32.58

54.30

Telecommunications Technical Employee

23.67

35.51

59.18

Telecommunications Technician

25.13

37.70

62.83

Advanced Telecommunications Technician

25.83

38.75

64.58

Principal Telecommunications Technician

27.69

41.54

69.23

Telecommunications Associate

29.93

44.90

74.83

8. By deleting the table appearing in clause B.2.2 and inserting the following:

Employee classification

Ordinary hours

Afternoon &night shift

Permanent night shift

Saturday –before 7.00 am or after 1.00 pm &Sunday –all day

Public holidays –afternoon &night shifts

 

% of ordinary hourly rate1

 

100%

115%

130%

150%

200%

 

$

$

$

$

$

Customer Contact Trainee

21.72

24.98

28.24

32.58

43.44

Customer Contact Officer Level 1

22.46

25.83

29.20

33.69

44.92

Customer Contact Officer Level 2

23.67

27.22

30.77

35.51

47.34

Principal Customer Contact Specialist

24.94

28.68

32.42

37.41

49.88

Customer Contact Team Leader

25.83

29.70

33.58

38.75

51.66

Principal Customer Contact Leader

27.69

31.84

36.00

41.54

55.38

Clerical and Administration Level 1

21.72

24.98

28.24

32.58

43.44

Clerical and Administration Level 2

22.46

25.83

29.20

33.69

44.92

Clerical and Administration Level 3

23.67

27.22

30.77

35.51

47.34

Clerical and Administration Level 4

25.83

29.70

33.58

38.75

51.66

Clerical and Administration Level 5

27.69

31.84

36.00

41.54

55.38

Telecommunications Trainee

21.72

24.98

28.24

32.58

43.44

Telecommunications Technical Employee

23.67

27.22

30.77

35.51

47.34

Telecommunications Technician

25.13

28.90

32.67

37.70

50.26

Advanced Telecommunications Technician

25.83

29.70

33.58

38.75

51.66

Principal Telecommunications Technician

27.69

31.84

36.00

41.54

55.38

Telecommunications Associate

29.93

34.42

38.91

44.90

59.86

9. By deleting the table appearing in clause B.2.3 and inserting the following:

Employee classification

Monday to Sunday –first 3 hours

Monday to Sunday –after 3 hours

Public holidays (day work)

Public holidays (afternoon and night shifts)

 

% of ordinary hourly rate1

 

150%

200%

250%

200%

 

$

$

$

$

Customer Contact Trainee

32.58

43.44

54.30

43.44

Customer Contact Officer Level 1

33.69

44.92

56.15

44.92

Customer Contact Officer Level 2

35.51

47.34

59.18

47.34

Principal Customer Contact Specialist

37.41

49.88

62.35

49.88

Customer Contact Team Leader

38.75

51.66

64.58

51.66

Principal Customer Contact Leader

41.54

55.38

69.23

55.38

Clerical and Administration Level 1

32.58

43.44

54.30

43.44

Clerical and Administration Level 2

33.69

44.92

56.15

44.92

Clerical and Administration Level 3

35.51

47.34

59.18

47.34

Clerical and Administration Level 4

38.75

51.66

64.58

51.66

Clerical and Administration Level 5

41.54

55.38

69.23

55.38

Telecommunications Trainee

32.58

43.44

54.30

43.44

Telecommunications Technical Employee

35.51

47.34

59.18

47.34

Telecommunications Technician

37.70

50.26

62.83

50.26

Advanced Telecommunications Technician

38.75

51.66

64.58

51.66

Principal Telecommunications Technician

41.54

55.38

69.23

55.38

Telecommunications Associate

44.90

59.86

74.83

59.86

10. By deleting the table appearing in clause B.3.1 and inserting the following:


Employee classification

Ordinary hours

Saturday –before 7.00 am or after 1.00 pm &Sunday –all day

Public holidays

 

% of ordinary hourly rate 1

 

125%

175%

275%

 

$

$

$

Customer Contact Trainee

27.15

38.01

59.73

Customer Contact Officer Level 1

28.08

39.31

61.77

Customer Contact Officer Level 2

29.59

41.42

65.09

Principal Customer Contact Specialist

31.18

43.65

68.59

Customer Contact Team Leader

32.29

45.20

71.03

Principal Customer Contact Leader

34.61

48.46

76.15

Clerical and Administration Level 1

27.15

38.01

59.73

Clerical and Administration Level 2

28.08

39.31

61.77

Clerical and Administration Level 3

29.59

41.42

65.09

Clerical and Administration Level 4

32.29

45.20

71.03

Clerical and Administration Level 5

34.61

48.46

76.15

Telecommunications Trainee

27.15

38.01

59.73

Telecommunications Technical Employee

29.59

41.42

65.09

Telecommunications Technician

31.41

43.98

69.11

Advanced Telecommunications Technician

32.29

45.20

71.03

Principal Telecommunications Technician

34.61

48.46

76.15

Telecommunications Associate

37.41

52.38

82.31

11. By deleting the table appearing in clause B.3.2 and inserting the following:


Employee classification

Ordinary hours

Afternoon &night shift

Permanent night shift

Saturday –before 7.00 am or after 1.00 pm &Sunday –all day

Public holidays –afternoon &night shift

 

% of ordinary hourly rate1

 

125%

140%

155%

175%

225%

 

$

$

$

$

$

Customer Contact Trainee

27.15

30.41

33.67

38.01

48.87

Customer Contact Officer Level 1

28.08

31.44

34.81

39.31

50.54

Customer Contact Officer Level 2

29.59

33.14

36.69

41.42

53.26

Principal Customer Contact Specialist

31.18

34.92

38.66

43.65

56.12

Customer Contact Team Leader

32.29

36.16

40.04

45.20

58.12

Principal Customer Contact Leader

34.61

38.77

42.92

48.46

62.30

Clerical and Administration Level 1

27.15

30.41

33.67

38.01

48.87

Clerical and Administration Level 2

28.08

31.44

34.81

39.31

50.54

Clerical and Administration Level 3

29.59

33.14

36.69

41.42

53.26

Clerical and Administration Level 4

32.29

36.16

40.04

45.20

58.12

Clerical and Administration Level 5

34.61

38.77

42.92

48.46

62.30

Telecommunications Trainee

27.15

30.41

33.67

38.01

48.87

Telecommunications Technical Employee

29.59

33.14

36.69

41.42

53.26

Telecommunications Technician

31.41

35.18

38.95

43.98

56.54

Advanced Telecommunications Technician

32.29

36.16

40.04

45.20

58.12

Principal Telecommunications Technician

34.61

38.77

42.92

48.46

62.30

Telecommunications Associate

37.41

41.90

46.39

52.38

67.34

12. By deleting the amount “$877.60”appearing in clause C.1.1 and inserting “$899.50”.

13. By deleting the table appearing in clause C.1.1 and inserting the following:

Allowance

Clause

% of standard rate

$

Payable

First aid allowance

18.2(a)

2.0

17.99

per week

Team leader/leading hand allowance—in charge of 3–10 employees1

18.3(b)

4.39

39.49

per week

Team leader/leading hand allowance—in charge of 11–20 employees1

18.3(b)

6.54

58.83

per week

Team leader/leading hand allowance—in charge of more than 20 employees1

18.3(b)

8.41

75.65

per week

B. This determination comes into operation on 1 July 2021. In accordance with s.286(5) of the Fair Work Act 2009 this determination does not take effect in relation to a particular employee until the start of the employee’s first full pay period that starts on or after 1 July 2021.

PRESIDENT

Printed by authority of the Commonwealth Government Printer

About this document
(1)
Code:
PR729296
Title:
PR729296 - Variation - 25 Jun 2021
Effective:
25 Jun 2021
Updated:
27 Jun 2021
Related Information
1.0.11.0 SD