| MA000041 PR729296 |
| FAIR WORK COMMISSION |
DETERMINATION |
Fair Work Act 2009
s.285—Annual wage review
Annual Wage Review 2020–21
(C2021/1)
TELECOMMUNICATIONS SERVICES AWARD 2020
[MA000041]
Telecommunications services | |
JUSTICE ROSS,PRESIDENT | MELBOURNE,25 JUNE 2021 |
Annual Wage Review 2020–21.
A. Further to the decision issued by the Expert Panel in the Annual Wage Review
2020–21 on 16 June 2021 [[2021] FWCFB 3500],the above award is varied as follows:
1. By deleting the table appearing in clause 15.1(a) and inserting the following:
Employee classification | Minimum weekly rate | Minimum hourly rate |
$ | $ | |
Customer Contact Trainee | 825.20 | 21.72 |
Customer Contact Officer Level 1 | 853.60 | 22.46 |
Customer Contact Officer Level 2 | 899.50 | 23.67 |
Principal Customer Contact Specialist | 947.80 | 24.94 |
Customer Contact Team Leader | 981.50 | 25.83 |
Principal Customer Contact Leader | 1052.40 | 27.69 |
2. By deleting the table appearing in clause 15.1(b) and inserting the following:
Employee classification | Minimum weekly rate | Minimum hourly rate |
$ | $ | |
Clerical and Administration Level 1 | 825.20 | 21.72 |
Clerical and Administration Level 2 | 853.60 | 22.46 |
Clerical and Administration Level 3 | 899.50 | 23.67 |
Clerical and Administration Level 4 | 981.50 | 25.83 |
Clerical and Administration Level 5 | 1052.40 | 27.69 |
3. By deleting the table appearing in clause 15.1(c) and inserting the following:
Employee classification | Minimum weekly rate | Minimum hourly rate |
$ | $ | |
Telecommunications Trainee | 825.20 | 21.72 |
Telecommunications Technical Employee | 899.50 | 23.67 |
Telecommunications Technician | 955.10 | 25.13 |
Advanced Telecommunications Technician | 981.50 | 25.83 |
Principal Telecommunications Technician | 1052.40 | 27.69 |
Telecommunications Associate | 1137.20 | 29.93 |
4. By deleting the words “1 November 2020”in clause 15.6(b) and inserting “1 July 2021”.
5. By deleting the amount “$17.55”appearing in clause 18.2(a) and inserting “$17.99”.
6. By deleting the table appearing in clause 18.3(b) and inserting the following:
In charge of | $ per week |
39.49 | |
11–20 employees | 58.83 |
more than 20 employees | 75.65 |
7. By deleting the table appearing in clause B.2.1 and inserting the following:
Employee classification | Ordinary hours | Saturday –before 7.00 am or after 1.00 pm &Sunday –all day | Public holidays |
% of ordinary hourly rate1 | |||
100% | 150% | 250% | |
$ | $ | $ | |
Customer Contact Trainee | 21.72 | 32.58 | 54.30 |
Customer Contact Officer Level 1 | 22.46 | 33.69 | 56.15 |
Customer Contact Officer Level 2 | 23.67 | 35.51 | 59.18 |
Principal Customer Contact Specialist | 24.94 | 37.41 | 62.35 |
Customer Contact Team Leader | 25.83 | 38.75 | 64.58 |
Principal Customer Contact Leader | 27.69 | 41.54 | 69.23 |
Clerical and Administration Level 1 | 21.72 | 32.58 | 54.30 |
Clerical and Administration Level 2 | 22.46 | 33.69 | 56.15 |
Clerical and Administration Level 3 | 23.67 | 35.51 | 59.18 |
Clerical and Administration Level 4 | 25.83 | 38.75 | 64.58 |
Clerical and Administration Level 5 | 27.69 | 41.54 | 69.23 |
Telecommunications Trainee | 21.72 | 32.58 | 54.30 |
Telecommunications Technical Employee | 23.67 | 35.51 | 59.18 |
Telecommunications Technician | 25.13 | 37.70 | 62.83 |
Advanced Telecommunications Technician | 25.83 | 38.75 | 64.58 |
Principal Telecommunications Technician | 27.69 | 41.54 | 69.23 |
Telecommunications Associate | 29.93 | 44.90 | 74.83 |
8. By deleting the table appearing in clause B.2.2 and inserting the following:
Employee classification | Ordinary hours | Afternoon &night shift | Permanent night shift | Saturday –before 7.00 am or after 1.00 pm &Sunday –all day | Public holidays –afternoon &night shifts |
% of ordinary hourly rate1 | |||||
100% | 115% | 130% | 150% | 200% | |
$ | $ | $ | $ | $ | |
Customer Contact Trainee | 21.72 | 24.98 | 28.24 | 32.58 | 43.44 |
Customer Contact Officer Level 1 | 22.46 | 25.83 | 29.20 | 33.69 | 44.92 |
Customer Contact Officer Level 2 | 23.67 | 27.22 | 30.77 | 35.51 | 47.34 |
Principal Customer Contact Specialist | 24.94 | 28.68 | 32.42 | 37.41 | 49.88 |
Customer Contact Team Leader | 25.83 | 29.70 | 33.58 | 38.75 | 51.66 |
Principal Customer Contact Leader | 27.69 | 31.84 | 36.00 | 41.54 | 55.38 |
Clerical and Administration Level 1 | 21.72 | 24.98 | 28.24 | 32.58 | 43.44 |
Clerical and Administration Level 2 | 22.46 | 25.83 | 29.20 | 33.69 | 44.92 |
Clerical and Administration Level 3 | 23.67 | 27.22 | 30.77 | 35.51 | 47.34 |
Clerical and Administration Level 4 | 25.83 | 29.70 | 33.58 | 38.75 | 51.66 |
Clerical and Administration Level 5 | 27.69 | 31.84 | 36.00 | 41.54 | 55.38 |
Telecommunications Trainee | 21.72 | 24.98 | 28.24 | 32.58 | 43.44 |
Telecommunications Technical Employee | 23.67 | 27.22 | 30.77 | 35.51 | 47.34 |
Telecommunications Technician | 25.13 | 28.90 | 32.67 | 37.70 | 50.26 |
Advanced Telecommunications Technician | 25.83 | 29.70 | 33.58 | 38.75 | 51.66 |
Principal Telecommunications Technician | 27.69 | 31.84 | 36.00 | 41.54 | 55.38 |
Telecommunications Associate | 29.93 | 34.42 | 38.91 | 44.90 | 59.86 |
9. By deleting the table appearing in clause B.2.3 and inserting the following:
Employee classification | Monday to Sunday –first 3 hours | Monday to Sunday –after 3 hours | Public holidays (day work) | Public holidays (afternoon and night shifts) |
% of ordinary hourly rate1 | ||||
150% | 200% | 250% | 200% | |
$ | $ | $ | $ | |
Customer Contact Trainee | 32.58 | 43.44 | 54.30 | 43.44 |
Customer Contact Officer Level 1 | 33.69 | 44.92 | 56.15 | 44.92 |
Customer Contact Officer Level 2 | 35.51 | 47.34 | 59.18 | 47.34 |
Principal Customer Contact Specialist | 37.41 | 49.88 | 62.35 | 49.88 |
Customer Contact Team Leader | 38.75 | 51.66 | 64.58 | 51.66 |
Principal Customer Contact Leader | 41.54 | 55.38 | 69.23 | 55.38 |
Clerical and Administration Level 1 | 32.58 | 43.44 | 54.30 | 43.44 |
Clerical and Administration Level 2 | 33.69 | 44.92 | 56.15 | 44.92 |
Clerical and Administration Level 3 | 35.51 | 47.34 | 59.18 | 47.34 |
Clerical and Administration Level 4 | 38.75 | 51.66 | 64.58 | 51.66 |
Clerical and Administration Level 5 | 41.54 | 55.38 | 69.23 | 55.38 |
Telecommunications Trainee | 32.58 | 43.44 | 54.30 | 43.44 |
Telecommunications Technical Employee | 35.51 | 47.34 | 59.18 | 47.34 |
Telecommunications Technician | 37.70 | 50.26 | 62.83 | 50.26 |
Advanced Telecommunications Technician | 38.75 | 51.66 | 64.58 | 51.66 |
Principal Telecommunications Technician | 41.54 | 55.38 | 69.23 | 55.38 |
Telecommunications Associate | 44.90 | 59.86 | 74.83 | 59.86 |
10. By deleting the table appearing in clause B.3.1 and inserting the following:
Employee classification | Ordinary hours | Saturday –before 7.00 am or after 1.00 pm &Sunday –all day | Public holidays |
% of ordinary hourly rate 1 | |||
125% | 175% | 275% | |
$ | $ | $ | |
Customer Contact Trainee | 27.15 | 38.01 | 59.73 |
Customer Contact Officer Level 1 | 28.08 | 39.31 | 61.77 |
Customer Contact Officer Level 2 | 29.59 | 41.42 | 65.09 |
Principal Customer Contact Specialist | 31.18 | 43.65 | 68.59 |
Customer Contact Team Leader | 32.29 | 45.20 | 71.03 |
Principal Customer Contact Leader | 34.61 | 48.46 | 76.15 |
Clerical and Administration Level 1 | 27.15 | 38.01 | 59.73 |
Clerical and Administration Level 2 | 28.08 | 39.31 | 61.77 |
Clerical and Administration Level 3 | 29.59 | 41.42 | 65.09 |
Clerical and Administration Level 4 | 32.29 | 45.20 | 71.03 |
Clerical and Administration Level 5 | 34.61 | 48.46 | 76.15 |
Telecommunications Trainee | 27.15 | 38.01 | 59.73 |
Telecommunications Technical Employee | 29.59 | 41.42 | 65.09 |
Telecommunications Technician | 31.41 | 43.98 | 69.11 |
Advanced Telecommunications Technician | 32.29 | 45.20 | 71.03 |
Principal Telecommunications Technician | 34.61 | 48.46 | 76.15 |
Telecommunications Associate | 37.41 | 52.38 | 82.31 |
11. By deleting the table appearing in clause B.3.2 and inserting the following:
Employee classification | Ordinary hours | Afternoon &night shift | Permanent night shift | Saturday –before 7.00 am or after 1.00 pm &Sunday –all day | Public holidays –afternoon &night shift |
% of ordinary hourly rate1 | |||||
125% | 140% | 155% | 175% | 225% | |
$ | $ | $ | $ | $ | |
Customer Contact Trainee | 27.15 | 30.41 | 33.67 | 38.01 | 48.87 |
Customer Contact Officer Level 1 | 28.08 | 31.44 | 34.81 | 39.31 | 50.54 |
Customer Contact Officer Level 2 | 29.59 | 33.14 | 36.69 | 41.42 | 53.26 |
Principal Customer Contact Specialist | 31.18 | 34.92 | 38.66 | 43.65 | 56.12 |
Customer Contact Team Leader | 32.29 | 36.16 | 40.04 | 45.20 | 58.12 |
Principal Customer Contact Leader | 34.61 | 38.77 | 42.92 | 48.46 | 62.30 |
Clerical and Administration Level 1 | 27.15 | 30.41 | 33.67 | 38.01 | 48.87 |
Clerical and Administration Level 2 | 28.08 | 31.44 | 34.81 | 39.31 | 50.54 |
Clerical and Administration Level 3 | 29.59 | 33.14 | 36.69 | 41.42 | 53.26 |
Clerical and Administration Level 4 | 32.29 | 36.16 | 40.04 | 45.20 | 58.12 |
Clerical and Administration Level 5 | 34.61 | 38.77 | 42.92 | 48.46 | 62.30 |
Telecommunications Trainee | 27.15 | 30.41 | 33.67 | 38.01 | 48.87 |
Telecommunications Technical Employee | 29.59 | 33.14 | 36.69 | 41.42 | 53.26 |
Telecommunications Technician | 31.41 | 35.18 | 38.95 | 43.98 | 56.54 |
Advanced Telecommunications Technician | 32.29 | 36.16 | 40.04 | 45.20 | 58.12 |
Principal Telecommunications Technician | 34.61 | 38.77 | 42.92 | 48.46 | 62.30 |
Telecommunications Associate | 37.41 | 41.90 | 46.39 | 52.38 | 67.34 |
12. By deleting the amount “$877.60”appearing in clause C.1.1 and inserting “$899.50”.
13. By deleting the table appearing in clause C.1.1 and inserting the following:
Allowance | Clause | % of standard rate | $ | Payable |
First aid allowance | 18.2(a) | 2.0 | 17.99 | per week |
Team leader/leading hand allowance—in charge of 3–10 employees1 | 18.3(b) | 4.39 | 39.49 | per week |
Team leader/leading hand allowance—in charge of 11–20 employees1 | 18.3(b) | 6.54 | 58.83 | per week |
Team leader/leading hand allowance—in charge of more than 20 employees1 | 18.3(b) | 8.41 | 75.65 | per week |
B. This determination comes into operation on 1 July 2021. In accordance with s.286(5) of the Fair Work Act 2009 this determination does not take effect in relation to a particular employee until the start of the employee’s first full pay period that starts on or after 1 July 2021.
PRESIDENT
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